ADT is the giant of the industry and is trusted by 6.5 million customers. It’s proven over time that it can adapt to changes in technology and customer needs to continue serving them well. But the growth of smart homes and connectivity has birthed several competitors who take a new approach to how security systems and monitoring. Scout Alarm is one of the newcomers hoping to simplify home security with contract-free monitoring and wireless devices. But which is the better option to keep your family safe? We’ll compare ADT vs. Scout to see who comes out on top for pricing, plans, customer service and ease of installation so you can make the best choice for your home. *Data as of 07/24/2020 Pros:
Professional installationMultiple protection optionsSix-month money-back guarantee
Cons:
Requires a long contractExpensive cancellation feeHigh prices for monitoringLack of transparency
Pros:
Wireless Wi-Fi connection between devices and the hubNo contractsCustomized responses for various alarm types
Cons:
Limited product lineupNo professional installation and setupThe monthly charge for self-monitoring
Plans
ADT
ADT offers three plans to choose from. ADT Secure provides basic 24/7 monitoring services to protect your home from break-ins, fire, flood and carbon monoxide. You’ll receive monitoring equipment, including the main control panel that ADT will professionally install. ADT Smart allows you to control your home security system remotely and includes everything in the Secure package. You can set custom schedules and alerts to make sure your home is secured exactly how you’d like it. ADT Complete adds video capabilities to your plan, giving you access to live stream feeds from security cameras both within and outside your home. You can view, record and save videos from your security feed.
Scout
There are two monitoring plans from Scout. Scout Always On is the company’s most basic plan, which includes self-monitoring and 4G LTE backup to keep your system working even if your Wi-Fi is offline. You’ll have access to the Scout home security mobile app and receive alerts and notifications through email, text, phone calls, and push notifications. Scout Always On+ includes 24/7 professional monitoring, which can dispatch police and the fire department to your home when your alarm is activated. You’ll also receive free cloud storage for your first doorbell or camera.
Who is it best for
ADT
ADT Secure: Best for simple 24-hour monitoring from an established security company.ADT Smart: Best for connecting your home to other home automation equipmentADT Complete: Best for video monitoring without having to set it up yourself
Scout
Scout Always On: Best for budget-conscious DIYersScout Always On+: Best for those who want professional 24/7 monitoring without a contract.
Contracts and pricing
ADT
ADT security requires, in most cases, a three-year contract for monitoring services. You’ll pay a monthly fee for monitoring plus any upfront costs that ADT charges for installation and equipment. You may qualify to pay for your equipment over time, which will cause your monthly rate to go up. ADT makes it tough – and expensive – to get out of your contract early if you decide that you no longer want to use the service for your home security. You’ll have to pay 75% of the total amount you still owe on your contract to cancel. ADT does offer a six-month money-back guarantee, but you can only use it if the equipment is malfunctioning in your home – not if you’re unhappy with the service. The industry veteran holds its pricing information close to its chest, requiring you to go through a soft credit check and a home walkthrough with an ADT salesperson before receiving a quote for service. Service plans range from $28.99 to $62.99 per month when we called an ADT sales representative.
Scout
Scout Security, on the other hand, offers home security with no contracts. You’ll pay an upfront cost for equipment and a monthly service fee to keep your security system up and running. Scout Always On+ – its self-monitored plan – costs $9.99 per month and includes unlimited notifications and 4G LTE backup. Scout Always On+ costs $19.99 per month and includes 24/7 professional monitoring, emergency dispatch, and cloud storage for your first camera or doorbell. The Scout Hub – the main terminal that communicates with all of your other devices – costs $120 if you buy it on its own. You can then choose the sensors that you need to secure your home. Alternatively, you can buy bundled Scout Packs, which start at $229.
Customer service
ADT
ADT is a Better Business Bureau (BBB) accredited business, earned a distinction in March 2013. BBB gives ADT Security an A+ rating based on its number of complaints, type of business, transparency, and other factors. In the last 12 months, ADT has received over 1300 official complaints to BBB. Customer reviews on the BBB website, on the other hand, give ADT an average of 1.1 stars. Many of the negative reviews cite difficulty getting out of a contract, unreasonably long contract terms, and unhelpful customer support.
Scout
Because Scout Alarms is a newer company that is still growing, it does not yet have a rating with the Better Business Bureau. Even on Trustpilot, the company only has one review (which is negative). Still, the overall ranking on that site is 3.2 out of five stars, indicating that most customers don’t have a problem with Scout.
Ease of installation
ADT
ADT offers professional installation when you sign up for a service plan. You won’t have to worry about figuring out where to place your main control panel or install any of your security devices like cameras, door and window sensors, or smart connected smoke detectors. The ADT installation professional will walk through your house with you, install all of your devices, and ensure they work correctly. The installer will also show you how the system works, so you’re ready to protect your home confidently as soon as your new system is installed.
Scout
With Scout Alarms, you’ll need to install your hub and any additional equipment yourself. Fortunately, the company makes the process simple with a clear installation guide that comes with your order. Scout walks you through, step-by-step, how to set up your hub and connect your devices to it. If you need help at any point during the installation process, you can either live chat with customer support online, email Scout directly or visit the Scout troubleshooting guide.
Further Reading
Tips for Building Your Home Security System
