Alexa Together offers an ageing customer 24/7 hands-free access to an Urgent Response professional emergency helpline. During an emergency, they can say, “Alexa, call for help,” to connect with a trained agent who can request the dispatch of police, the fire department or an ambulance. When Urgent Response is called, Alexa will proactively notify a designated caregiver. The service also connects with third-party fall detection devices from Assistive Technology Service (ATS) and Vayyar. When a customer has fallen, it will prompt Alexa to ask if the customer wants to call Urgent Response and notify the caregiver. It also includes a “high-level activity feed” for caregivers and family members to monitor. It will notify caregivers every day when the ageing customer has their first interaction with Alexa or a connected smart home device. By the same token, it will notify them if there is no activity by a certain time. There’s also a Remote Assist feature that the ageing customer can choose to enable to let caregivers set up and manage Alexa features remotely.
