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Fix: Samsung Smart TV Prime Video Not Working Or Loading

1. Restart your Device

As we all know, most of the time, restarting a device can fix a lot of issues or glitches of any system that can be either from the device system itself or any third-party app or even internet connectivity issue. If in case, any temporary file or cache stored on the device system or even the app data, rebooting the device system (soft/hard reboot) will fix most of the errors.

2. Check your Device Software Update

The software version is one of the most important parts of your device that needs to be updated properly. If in case, the device software version is outdated or missing any improved feature or stability, then the latest third-party apps may not run properly. So, it’s better to always check for OTA updates on your device and keep updated as well.

3. Update your Web Browser

4. Connect External Device to TV or Display using HDMI Cable

  • Locate an HDMI port on your TV. (labeled as HDMI 1, HDMI 2)
  • Get a compatible HDMI cable for the HDMI port. [HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content]
  • Connect the cable properly and turn on the TV.
  • Now, select HDMI 1/2 using the remote controller where you’ve connected the cable.
  • Finally, start browsing the content and enjoy it!

5. Pause Other Internet Activity

Make sure to pause or block other internet activity except for your essential work those are using your Wi-Fi network. If in case, multiple devices are connected to the same Wi-Fi network at the same time, then you may get slower internet speed or online content streaming issues.

If your friends or family members are using your internet connection, just tell them to turn it off until you finished watching your online content or downloading process. You can also change the Wi-Fi password or block active users from the router login page.

6. Check your Internet Connection

It’s always recommended to check internet connectivity at first before going to any conclusion. Most of the time, users may not concentrate on the power socket or internet connectivity and gets confused with hardware issues or software issues.

Make sure that you have a working and stable internet connection for a smoother streaming or downloading process.

7. Connect your TV with Alexa

If you’re using any Smart TV and want to connect it with the Alexa app or assistant, then you can do it quite easily. But if in case, your device is already connected and not working properly or you’re getting playback issues with Disk IO Error, then try to unpair the device at first.

Once done, reboot your device and pair it again in the Alexa app or with the Alexa smart assistant (for any smart speaker). It will simply refresh the system cache and there will be possibilities that you won’t get any error while downloading or playing videos.

8. Disable any VPN or Proxy Servers

  • Internet Explorer: Go to Tools > Internet Options > Connections > LAN Settings > Uncheck the box for Proxy Server.

  • Google Chrome: Go to Menu > Settings > Proxy > disable extension.

  • Mozilla Firefox: Go to Tools > Options > Advanced Network > Settings.

  • In the Connection Settings window, select No Proxy > OK.

  • In the Connection Settings window, select No Proxy > OK.